Inside Sales Representative Balt/Wash

Inside Sales Representative Balt/Wash

The inside sales representative will increase sales and customer satisfaction by timely and politely providing both internal and external customers with quotations, answers, specifications and assisting with any questions.

Job Duties:

  • Receive calls and offer service or phone quotes to internal and external customers
  • Actively assist internal and external customers by recommending new products or suggesting alternatives
  • Regularly attend sales meetings
  • Attend product knowledge meetings
  • Maintain technical and computer capability to effectively use quotation and submittal builder software, distribution and office software, and other information resources
  • Work with other members of the sales team to identify and meet the needs of customers
  • Deliver timely, well-prepared and professional responses, quotations, and other information as required
  • Obtain and select construction open bid reports for quotation purposes
  • Obtain current costs of products
  • Maintain an orderly quotation file and record of jobs quoted
  • Coordinate the ordering, receiving and delivery of products in a timely manner
  • Follow company policies and procedures
  • Other duties as assigned

Job Requirements:

  • Delivers superior customer service
  • Accuracy and attention to detail
  • Effective listening and good phone skills
  • Able to perform business math (basic algebra, compute rate, ratio, etc.)
  • Able to work independently with some direction
  • Capable of following written instructions and documented procedures
  • Technical expertise and knowledge of company products
  • Superior organizational skills
  • Able to multi-task
  • Able to handle difficult customers with diplomacy and tact
  • Problem-solving and analytical ability
  • Team player who works productively with wide range of people
  • Knowledge of Microsoft Office Suite, particularly Excel
  • Education:  High school diploma/GED required (Associate degree preferred)
  • Experience:
    • Minimum 2 years in similar position preferred
    • Minimum 1 year in progressive position (2 years preferred)
    • Product/applications experience preferred
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